feat:中台意见反馈相关接口开发

alien-entity/src/main/java/shop/alien/entity/store/LifeFeedback.java

@@ -53,14 +53,14 @@ public class LifeFeedback implements Serializable {
     @JsonFormat(pattern = "yyyy-MM-dd HH:mm:ss", timezone = "GMT+8")
     private Date feedbackTime;
 
-    @ApiModelProperty(value = "工作人员ID(关联life_sys)")
-    @TableField("staff_id")
-    private Integer staffId;
-
-    @ApiModelProperty(value = "处理状态:0-处理中,1-已解决,2-未分配,3-无需解决")
+    @ApiModelProperty(value = "处理状态:0-处理中,1-已解决")
     @TableField("handle_status")
     private Integer handleStatus;
 
+    @ApiModelProperty(value = "跟进人员ID(关联life_sys表的id)")
+    @TableField("staff_id")
+    private Integer staffId;
+
     @ApiModelProperty(value = "创建时间")
     @TableField(value = "create_time", fill = FieldFill.INSERT)
     @JsonFormat(pattern = "yyyy-MM-dd HH:mm:ss", timezone = "GMT+8")

alien-entity/src/main/java/shop/alien/entity/store/LifeLog.java

@@ -3,26 +3,33 @@ package shop.alien.entity.store;
 import com.baomidou.mybatisplus.annotation.*;
 import com.fasterxml.jackson.annotation.JsonFormat;
 import com.fasterxml.jackson.annotation.JsonInclude;
+import io.swagger.annotations.ApiModel;
 import io.swagger.annotations.ApiModelProperty;
 import lombok.Data;
 
+import java.io.Serializable;
 import java.util.Date;
 
 /**
- * 日志
+ * 意见反馈日志表
  */
 @Data
 @JsonInclude
 @TableName("life_log")
-public class LifeLog {
+@ApiModel(value = "LifeLog对象", description = "意见反馈日志")
+public class LifeLog implements Serializable {
+    private static final long serialVersionUID = 1L;
 
+    @ApiModelProperty(value = "主键ID")
     @TableId(value = "id", type = IdType.AUTO)
-    private String id;
+    private Integer id;
 
-    @ApiModelProperty(value = "反馈ID(关联life_feedback)")
+    @ApiModelProperty(value = "意见反馈主表ID")
     @TableField("feedback_id")
     private Integer feedbackId;
 
+    @ApiModelProperty(value = "日志内容")
+    @TableField("context")
     private String context;
 
     @ApiModelProperty(value = "操作类型：0-创建反馈工单,1-分配跟踪人员,2-回复用户,3-问题解决状态")

alien-entity/src/main/java/shop/alien/entity/store/dto/LifeFeedbackAssignDto.java

@@ -0,0 +1,26 @@
+package shop.alien.entity.store.dto;
+
+import io.swagger.annotations.ApiModel;
+import io.swagger.annotations.ApiModelProperty;
+import lombok.Data;
+
+import java.io.Serializable;
+
+/**
+ * 中台分配跟踪人员DTO
+ */
+@Data
+@ApiModel(value = "LifeFeedbackAssignDto对象", description = "中台分配跟踪人员DTO")
+public class LifeFeedbackAssignDto implements Serializable {
+    private static final long serialVersionUID = 1L;
+
+    @ApiModelProperty(value = "反馈ID", required = true)
+    private Integer feedbackId;
+
+    @ApiModelProperty(value = "跟踪人员ID(关联life_sys表的id)", required = true)
+    private Integer staffId;
+
+    @ApiModelProperty(value = "操作人员ID")
+    private Integer operatorId;
+}
+

alien-entity/src/main/java/shop/alien/entity/store/dto/LifeFeedbackQueryDto.java

@@ -0,0 +1,35 @@
+package shop.alien.entity.store.dto;
+
+import io.swagger.annotations.ApiModel;
+import io.swagger.annotations.ApiModelProperty;
+import lombok.Data;
+
+import java.io.Serializable;
+
+/**
+ * 中台意见反馈查询DTO
+ */
+@Data
+@ApiModel(value = "LifeFeedbackQueryDto对象", description = "中台意见反馈查询DTO")
+public class LifeFeedbackQueryDto implements Serializable {
+    private static final long serialVersionUID = 1L;
+
+    @ApiModelProperty(value = "反馈类型:0-bug反馈，1-优化反馈，2-新增功能反馈")
+    private Integer feedbackType;
+
+    @ApiModelProperty(value = "处理状态:0-处理中,1-已解决,2-未分配,3-无需解决")
+    private Integer handleStatus;
+
+    @ApiModelProperty(value = "反馈来源:0-用户端,1-商家端")
+    private Integer feedbackSource;
+
+    @ApiModelProperty(value = "反馈方式:0-用户反馈,1-AI识别")
+    private Integer feedbackWay;
+
+    @ApiModelProperty(value = "页码", required = true)
+    private Integer page = 1;
+
+    @ApiModelProperty(value = "每页数量", required = true)
+    private Integer size = 10;
+}
+

alien-entity/src/main/java/shop/alien/entity/store/dto/LifeFeedbackReplyWebDto.java

@@ -0,0 +1,29 @@
+package shop.alien.entity.store.dto;
+
+import io.swagger.annotations.ApiModel;
+import io.swagger.annotations.ApiModelProperty;
+import lombok.Data;
+
+import java.io.Serializable;
+
+/**
+ * 中台回复用户DTO
+ */
+@Data
+@ApiModel(value = "LifeFeedbackReplyWebDto对象", description = "中台回复用户DTO")
+public class LifeFeedbackReplyWebDto implements Serializable {
+    private static final long serialVersionUID = 1L;
+
+    @ApiModelProperty(value = "反馈ID", required = true)
+    private Integer feedbackId;
+
+    @ApiModelProperty(value = "回复内容", required = true)
+    private String content;
+
+    @ApiModelProperty(value = "操作人员ID")
+    private Integer operatorId;
+
+    @ApiModelProperty(value = "用户端回复内容")
+    private String userReply;
+}
+

alien-entity/src/main/java/shop/alien/entity/store/dto/LifeFeedbackStatusDto.java

@@ -0,0 +1,26 @@
+package shop.alien.entity.store.dto;
+
+import io.swagger.annotations.ApiModel;
+import io.swagger.annotations.ApiModelProperty;
+import lombok.Data;
+
+import java.io.Serializable;
+
+/**
+ * 中台更新反馈处理状态DTO
+ */
+@Data
+@ApiModel(value = "LifeFeedbackStatusDto对象", description = "中台更新反馈处理状态DTO")
+public class LifeFeedbackStatusDto implements Serializable {
+    private static final long serialVersionUID = 1L;
+
+    @ApiModelProperty(value = "反馈ID", required = true)
+    private Integer feedbackId;
+
+    @ApiModelProperty(value = "处理状态:0-处理中,1-已解决", required = true)
+    private Integer handleStatus;
+
+    // @ApiModelProperty(value = "操作人员ID")
+    // private Integer operatorId;
+}
+

alien-entity/src/main/java/shop/alien/entity/store/vo/FeedbackAttachmentVo.java

@@ -0,0 +1,29 @@
+package shop.alien.entity.store.vo;
+
+import io.swagger.annotations.ApiModel;
+import io.swagger.annotations.ApiModelProperty;
+import lombok.Data;
+
+import java.io.Serializable;
+
+/**
+ * 反馈附件VO
+ */
+@Data
+@ApiModel(value = "FeedbackAttachmentVo对象", description = "反馈附件VO")
+public class FeedbackAttachmentVo implements Serializable {
+    private static final long serialVersionUID = 1L;
+
+    @ApiModelProperty(value = "附件ID")
+    private Integer id;
+
+    @ApiModelProperty(value = "文件类型:1-图片,2-视频")
+    private Integer fileType;
+
+    @ApiModelProperty(value = "文件URL")
+    private String fileUrl;
+
+    @ApiModelProperty(value = "缩略图URL(视频的封面图)")
+    private String thumbnailUrl;
+}
+

alien-entity/src/main/java/shop/alien/entity/store/vo/FeedbackLogVo.java

@@ -0,0 +1,41 @@
+package shop.alien.entity.store.vo;
+
+import com.fasterxml.jackson.annotation.JsonFormat;
+import io.swagger.annotations.ApiModel;
+import io.swagger.annotations.ApiModelProperty;
+import lombok.Data;
+
+import java.io.Serializable;
+import java.util.Date;
+
+/**
+ * 反馈操作日志VO
+ */
+@Data
+@ApiModel(value = "FeedbackLogVo对象", description = "反馈操作日志VO")
+public class FeedbackLogVo implements Serializable {
+    private static final long serialVersionUID = 1L;
+
+    @ApiModelProperty(value = "日志ID")
+    private Integer id;
+
+    @ApiModelProperty(value = "操作类型:0-问题解决状态,1-分配跟踪人员,3-回复用户")
+    private Integer type;
+
+    @ApiModelProperty(value = "操作类型名称")
+    private String typeName;
+
+    @ApiModelProperty(value = "日志内容")
+    private String context;
+
+    @ApiModelProperty(value = "子内容(用于回复用户时显示用户回复)")
+    private String subContext;
+
+    @ApiModelProperty(value = "操作时间")
+    @JsonFormat(pattern = "yyyy/MM/dd HH:mm", timezone = "GMT+8")
+    private Date createdTime;
+
+    @ApiModelProperty(value = "操作人姓名")
+    private String operatorName;
+}
+

alien-entity/src/main/java/shop/alien/entity/store/vo/LifeFeedbackDetailVo.java

@@ -0,0 +1,75 @@
+package shop.alien.entity.store.vo;
+
+import com.fasterxml.jackson.annotation.JsonFormat;
+import io.swagger.annotations.ApiModel;
+import io.swagger.annotations.ApiModelProperty;
+import lombok.Data;
+
+import java.io.Serializable;
+import java.util.Date;
+import java.util.List;
+
+/**
+ * 中台意见反馈详情VO
+ */
+@Data
+@ApiModel(value = "LifeFeedbackDetailVo对象", description = "中台意见反馈详情VO")
+public class LifeFeedbackDetailVo implements Serializable {
+    private static final long serialVersionUID = 1L;
+
+    @ApiModelProperty(value = "反馈ID")
+    private Integer id;
+
+    @ApiModelProperty(value = "用户昵称")
+    private String nickName;
+
+    @ApiModelProperty(value = "账号(手机号)")
+    private String phone;
+
+    @ApiModelProperty(value = "跟踪人员姓名+联系方式")
+    private String staffInfo;
+
+    @ApiModelProperty(value = "跟踪人员ID")
+    private Integer staffId;
+
+    @ApiModelProperty(value = "反馈来源:0-用户端,1-商家端")
+    private Integer feedbackSource;
+
+    @ApiModelProperty(value = "反馈来源名称")
+    private String feedbackSourceName;
+
+    @ApiModelProperty(value = "反馈方式:0-用户反馈,1-AI识别")
+    private Integer feedbackWay;
+
+    @ApiModelProperty(value = "反馈方式名称")
+    private String feedbackWayName;
+
+    @ApiModelProperty(value = "反馈类型:0-bug反馈，1-优化反馈，2-新增功能反馈")
+    private Integer feedbackType;
+
+    @ApiModelProperty(value = "反馈类型名称")
+    private String feedbackTypeName;
+
+    @ApiModelProperty(value = "反馈时间")
+    @JsonFormat(pattern = "yyyy/MM/dd HH:mm", timezone = "GMT+8")
+    private Date feedbackTime;
+
+    @ApiModelProperty(value = "问题描述")
+    private String content;
+
+    @ApiModelProperty(value = "联系方式")
+    private String contactWay;
+
+    @ApiModelProperty(value = "处理状态:0-处理中,1-已解决,2-未分配,3-无需解决")
+    private Integer handleStatus;
+
+    @ApiModelProperty(value = "处理状态名称")
+    private String handleStatusName;
+
+    @ApiModelProperty(value = "附件列表")
+    private List<FeedbackAttachmentVo> attachments;
+
+    @ApiModelProperty(value = "操作日志列表")
+    private List<FeedbackLogVo> logs;
+}
+

alien-entity/src/main/java/shop/alien/entity/store/vo/LifeFeedbackListVo.java

@@ -0,0 +1,62 @@
+package shop.alien.entity.store.vo;
+
+import com.fasterxml.jackson.annotation.JsonFormat;
+import io.swagger.annotations.ApiModel;
+import io.swagger.annotations.ApiModelProperty;
+import lombok.Data;
+
+import java.io.Serializable;
+import java.util.Date;
+
+/**
+ * 中台意见反馈列表VO
+ */
+@Data
+@ApiModel(value = "LifeFeedbackListVo对象", description = "中台意见反馈列表VO")
+public class LifeFeedbackListVo implements Serializable {
+    private static final long serialVersionUID = 1L;
+
+    @ApiModelProperty(value = "反馈ID")
+    private Integer id;
+
+    @ApiModelProperty(value = "用户昵称")
+    private String nickName;
+
+    @ApiModelProperty(value = "账号(手机号)")
+    private String phone;
+
+    @ApiModelProperty(value = "反馈类型:0-bug反馈，1-优化反馈，2-新增功能反馈")
+    private Integer feedbackType;
+
+    @ApiModelProperty(value = "反馈类型名称")
+    private String feedbackTypeName;
+
+    @ApiModelProperty(value = "反馈方式:0-用户反馈,1-AI识别")
+    private Integer feedbackWay;
+
+    @ApiModelProperty(value = "反馈方式名称")
+    private String feedbackWayName;
+
+    @ApiModelProperty(value = "反馈来源:0-用户端,1-商家端")
+    private Integer feedbackSource;
+
+    @ApiModelProperty(value = "反馈来源名称")
+    private String feedbackSourceName;
+
+    @ApiModelProperty(value = "反馈时间")
+    @JsonFormat(pattern = "yyyy/MM/dd HH:mm", timezone = "GMT+8")
+    private Date feedbackTime;
+
+    @ApiModelProperty(value = "跟踪人员姓名+部门")
+    private String staffInfo;
+
+    @ApiModelProperty(value = "跟踪人员ID")
+    private Integer staffId;
+
+    @ApiModelProperty(value = "处理状态:0-处理中,1-已解决,2-未分配,3-无需解决")
+    private Integer handleStatus;
+
+    @ApiModelProperty(value = "处理状态名称")
+    private String handleStatusName;
+}
+

alien-entity/src/main/java/shop/alien/entity/store/vo/LifeFeedbackVo.java

@@ -45,10 +45,10 @@ public class LifeFeedbackVo implements Serializable {
     @JsonFormat(pattern = "yyyy-MM-dd HH:mm:ss", timezone = "GMT+8")
     private Date feedbackTime;
 
-    @ApiModelProperty(value = "处理状态:0-处理中,1-已解决,2-未分配,3-无需解决")
+    @ApiModelProperty(value = "处理状态:0-处理中,1-已解决")
     private Integer handleStatus;
 
-    @ApiModelProperty(value = "工作人员ID(用于区分平台回复和用户回复:不为空=平台回复,为空=用户回复)")
+    @ApiModelProperty(value = "跟进工作人员ID")
     private Integer staffId;
 
     @ApiModelProperty(value = "跟进工作人员姓名")

alien-entity/src/main/java/shop/alien/entity/store/vo/LifeStaffListVo.java

@@ -0,0 +1,26 @@
+package shop.alien.entity.store.vo;
+
+import io.swagger.annotations.ApiModel;
+import io.swagger.annotations.ApiModelProperty;
+import lombok.Data;
+
+import java.io.Serializable;
+
+/**
+ * 中台跟踪人员列表VO
+ */
+@Data
+@ApiModel(value = "LifeStaffListVo对象", description = "中台跟踪人员列表VO")
+public class LifeStaffListVo implements Serializable {
+    private static final long serialVersionUID = 1L;
+
+    @ApiModelProperty(value = "人员ID")
+    private Integer id;
+
+    @ApiModelProperty(value = "人员信息（姓名）")
+    private String staffInfo;
+
+    @ApiModelProperty(value = "姓名")
+    private String realName;
+}
+

alien-entity/src/main/java/shop/alien/mapper/LifeFeedbackMapper.java

@@ -6,8 +6,13 @@ import com.baomidou.mybatisplus.extension.plugins.pagination.Page;
 import org.apache.ibatis.annotations.Mapper;
 import org.apache.ibatis.annotations.Param;
 import shop.alien.entity.store.LifeFeedback;
+import shop.alien.entity.store.vo.LifeFeedbackDetailVo;
+import shop.alien.entity.store.vo.LifeFeedbackListVo;
 import shop.alien.entity.store.vo.LifeFeedbackVo;
 
+import java.util.Date;
+import java.util.List;
+
 /**
  * 意见反馈 Mapper 接口
  */
@@ -45,5 +50,31 @@ public interface LifeFeedbackMapper extends BaseMapper<LifeFeedback> {
      */
     Integer countPendingFeedback(@Param("feedbackSource") Integer feedbackSource);
 
+
+    // ==================== Web中台接口 ====================
+
+    /**
+     * 中台-查询意见反馈列表
+     * @param page 分页对象
+     * @param feedbackType 反馈类型
+     * @param handleStatus 处理状态
+     * @param feedbackSource 反馈来源
+     * @param feedbackWay 反馈方式
+     * @return 反馈列表
+     */
+    IPage<LifeFeedbackListVo> selectWebFeedbackList(
+            Page<LifeFeedbackListVo> page,
+            @Param("feedbackType") Integer feedbackType,
+            @Param("handleStatus") Integer handleStatus,
+            @Param("feedbackSource") Integer feedbackSource,
+            @Param("feedbackWay") Integer feedbackWay
+    );
+
+    /**
+     * 中台-查询反馈详情
+     * @param feedbackId 反馈ID
+     * @return 反馈详情
+     */
+    LifeFeedbackDetailVo selectWebFeedbackDetail(@Param("feedbackId") Integer feedbackId);
 }
 

alien-entity/src/main/java/shop/alien/mapper/LifeLogMapper.java

@@ -2,11 +2,35 @@ package shop.alien.mapper;
 
 import com.baomidou.mybatisplus.core.mapper.BaseMapper;
 import org.apache.ibatis.annotations.Mapper;
+import org.apache.ibatis.annotations.Param;
+import org.apache.ibatis.annotations.Select;
 import shop.alien.entity.store.LifeLog;
+import shop.alien.entity.store.vo.FeedbackLogVo;
+
+import java.util.List;
 
 /**
  * 日志
  */
 @Mapper
 public interface LifeLogMapper extends BaseMapper<LifeLog> {
+
+    /**
+     * 根据反馈ID查询操作日志列表
+     * @param feedbackId 反馈ID
+     * @return 日志列表
+     */
+    @Select("SELECT l.id, l.type, l.context, l.created_time AS createdTime, " +
+            "CASE l.type " +
+            "   WHEN 0 THEN '问题解决状态' " +
+            "   WHEN 1 THEN '分配跟踪人员' " +
+            "   WHEN 2 THEN '创建反馈工单' " +
+            "   WHEN 3 THEN '回复用户' " +
+            "END AS typeName, " +
+            "s.user_name AS operatorName " +
+            "FROM life_log l " +
+            "LEFT JOIN life_sys s ON l.created_user_id = s.id " +
+            "WHERE l.feedback_id = #{feedbackId} AND l.delete_flag = 0 " +
+            "ORDER BY l.created_time DESC")
+    List<FeedbackLogVo> selectLogsByFeedbackId(@Param("feedbackId") Integer feedbackId);
 }

alien-entity/src/main/resources/mapper/LifeFeedbackMapper.xml

@@ -92,5 +92,120 @@
         </if>
     </select>
 
+    <!-- 查询平台回复列表 -->
+    <select id="selectPlatformReplies" resultType="shop.alien.entity.store.vo.LifeFeedbackVo">
+        SELECT
+            f.id,
+            f.user_id AS userId,
+            f.feedback_source AS feedbackSource,
+            f.feedback_way AS feedbackWay,
+            f.feedback_type AS feedbackType,
+            f.content,
+            f.feedback_time AS feedbackTime,
+            f.staff_id AS staffId,
+            f.handle_status AS handleStatus,
+            s.user_name AS staffName
+        FROM life_feedback f
+        LEFT JOIN life_sys s ON f.staff_id = s.id
+        WHERE f.user_id = #{userId}
+        AND f.feedback_source = #{feedbackSource}
+        AND f.feedback_way = 1
+        AND f.feedback_time >= #{startTime}
+        ORDER BY f.feedback_time ASC
+    </select>
+
+    <!-- ==================== Web中台接口 ==================== -->
+
+    <!-- 中台-查询意见反馈列表 -->
+    <select id="selectWebFeedbackList" resultType="shop.alien.entity.store.vo.LifeFeedbackListVo">
+        SELECT
+            f.id,
+            u.user_name AS nickName,
+            u.user_phone AS phone,
+            f.feedback_type AS feedbackType,
+            CASE f.feedback_type
+                WHEN 0 THEN 'bug反馈'
+                WHEN 1 THEN '优化反馈'
+                WHEN 2 THEN '新增功能反馈'
+            END AS feedbackTypeName,
+            f.feedback_way AS feedbackWay,
+            CASE f.feedback_way
+                WHEN 0 THEN '用户反馈'
+                WHEN 1 THEN 'AI识别'
+            END AS feedbackWayName,
+            f.feedback_source AS feedbackSource,
+            CASE f.feedback_source
+                WHEN 0 THEN '用户端'
+                WHEN 1 THEN '商家端'
+            END AS feedbackSourceName,
+            f.feedback_time AS feedbackTime,
+            f.staff_id AS staffId,
+            CONCAT(IFNULL(s.user_name, '')) AS staffInfo,
+            f.handle_status AS handleStatus,
+            CASE f.handle_status
+                WHEN 0 THEN '处理中'
+                WHEN 1 THEN '已解决'
+                WHEN 2 THEN '未分配'
+                WHEN 3 THEN '无需解决'
+            END AS handleStatusName
+        FROM life_feedback f
+        LEFT JOIN life_user u ON f.user_id = u.id
+        LEFT JOIN life_sys s ON f.staff_id = s.id
+        WHERE 1=1
+        <if test="feedbackType != null">
+            AND f.feedback_type = #{feedbackType}
+        </if>
+        <if test="handleStatus != null">
+            AND f.handle_status = #{handleStatus}
+        </if>
+        <if test="feedbackSource != null">
+            AND f.feedback_source = #{feedbackSource}
+        </if>
+        <if test="feedbackWay != null">
+            AND f.feedback_way = #{feedbackWay}
+        </if>
+        ORDER BY f.feedback_time DESC
+    </select>
+
+    <!-- 中台-查询反馈详情 -->
+    <select id="selectWebFeedbackDetail" resultType="shop.alien.entity.store.vo.LifeFeedbackDetailVo">
+        SELECT
+            f.id,
+            u.user_name AS nickName,
+            u.user_phone AS phone,
+            f.staff_id AS staffId,
+            CONCAT(IFNULL(s.user_name, '')) AS staffInfo,
+            f.feedback_source AS feedbackSource,
+            CASE f.feedback_source
+                WHEN 0 THEN '用户端'
+                WHEN 1 THEN '商家端'
+            END AS feedbackSourceName,
+            f.feedback_way AS feedbackWay,
+            CASE f.feedback_way
+                WHEN 0 THEN '用户反馈'
+                WHEN 1 THEN 'AI识别'
+            END AS feedbackWayName,
+            f.feedback_type AS feedbackType,
+            CASE f.feedback_type
+                WHEN 0 THEN 'bug反馈'
+                WHEN 1 THEN '优化反馈'
+                WHEN 2 THEN '新增功能反馈'
+            END AS feedbackTypeName,
+            f.feedback_time AS feedbackTime,
+            f.content,
+            f.contact_way AS contactWay,
+            f.handle_status AS handleStatus,
+            CASE f.handle_status
+                WHEN 0 THEN '处理中'
+                WHEN 1 THEN '已解决'
+                WHEN 2 THEN '未分配'
+                WHEN 3 THEN '无需解决'
+            END AS handleStatusName
+        FROM life_feedback f
+        LEFT JOIN life_user u ON f.user_id = u.id
+        LEFT JOIN life_sys s ON f.staff_id = s.id
+        WHERE f.id = #{feedbackId}
+    </select>
+
 </mapper>
 

alien-entity/src/main/resources/mapper/LifeImgMapper.xml

@@ -20,7 +20,7 @@
 
     <!-- 基础字段 -->
     <sql id="Base_Column_List">
-        id, feedback_id, img_url, thumbnail_url, file_type, upload_time, 
+        id, feedback_id, img_url, thumbnail_url, file_type, upload_time,
         create_time, update_time, created_user_id, updated_user_id
     </sql>
 
@@ -55,7 +55,7 @@
 
     <!-- 根据反馈ID删除图片 -->
     <delete id="deleteByFeedbackId">
-        DELETE FROM life_img 
+        DELETE FROM life_img
         WHERE feedback_id = #{feedbackId}
     </delete>
 
@@ -79,7 +79,7 @@
 
     <!-- 查询反馈的视频信息（包含视频URL和缩略图URL） -->
     <select id="selectVideoInfoByFeedbackId" resultMap="BaseResultMap">
-        SELECT 
+        SELECT
             <include refid="Base_Column_List" />
         FROM life_img
         WHERE feedback_id = #{feedbackId}

alien-store/src/main/java/shop/alien/store/controller/LifeFeedbackController.java

@@ -1,13 +1,19 @@
 package shop.alien.store.controller;
 
 import com.baomidou.mybatisplus.core.metadata.IPage;
-import io.swagger.annotations.*;
+import io.swagger.annotations.Api;
+import io.swagger.annotations.ApiImplicitParam;
+import io.swagger.annotations.ApiImplicitParams;
+import io.swagger.annotations.ApiOperation;
 import lombok.RequiredArgsConstructor;
 import lombok.extern.slf4j.Slf4j;
 import org.springframework.web.bind.annotation.*;
 import shop.alien.entity.result.R;
 import shop.alien.entity.store.dto.LifeFeedbackDto;
 import shop.alien.entity.store.dto.UserReplyDto;
+import shop.alien.entity.store.dto.*;
+import shop.alien.entity.store.vo.LifeFeedbackDetailVo;
+import shop.alien.entity.store.vo.LifeFeedbackListVo;
 import shop.alien.entity.store.vo.LifeFeedbackVo;
 import shop.alien.store.service.LifeFeedbackService;
 
@@ -66,5 +72,46 @@ public class LifeFeedbackController {
         log.info("LifeFeedbackController.userReply, dto={}", dto);
         return lifeFeedbackService.userReply(dto);
     }
+
+    // ==================== 中台接口 ====================
+
+    @ApiOperation(value = "中台-查询意见反馈列表", httpMethod = "GET")
+    @ApiImplicitParams({
+            @ApiImplicitParam(name = "feedbackType", value = "反馈类型:0-优化建议,1-问题", dataType = "Integer", paramType = "query"),
+            @ApiImplicitParam(name = "handleStatus", value = "处理状态:0-处理中,1-已解决,2-未分配,3-无需解决", dataType = "Integer", paramType = "query"),
+            @ApiImplicitParam(name = "feedbackSource", value = "反馈来源:0-用户端,1-商家端", dataType = "Integer", paramType = "query"),
+            @ApiImplicitParam(name = "feedbackWay", value = "反馈方式:0-用户反馈,1-AI识别", dataType = "Integer", paramType = "query"),
+            @ApiImplicitParam(name = "page", value = "页码", dataType = "Integer", paramType = "query", required = true),
+            @ApiImplicitParam(name = "size", value = "每页数量", dataType = "Integer", paramType = "query", required = true)
+    })
+    @GetMapping("/platform/list")
+    public R<IPage<LifeFeedbackListVo>> getWebFeedbackList(LifeFeedbackQueryDto queryDto) {
+        log.info("LifeFeedbackController.getWebFeedbackList, queryDto={}", queryDto);
+        return lifeFeedbackService.getWebFeedbackList(queryDto);
+    }
+
+    @ApiOperation(value = "中台-查询反馈详情", httpMethod = "GET")
+    @ApiImplicitParams({
+            @ApiImplicitParam(name = "feedbackId", value = "反馈ID", dataType = "Integer", paramType = "query", required = true)
+    })
+    @GetMapping("/platform/detail")
+    public R<LifeFeedbackDetailVo> getWebFeedbackDetail(@RequestParam("feedbackId") Integer feedbackId) {
+        log.info("LifeFeedbackController.getWebFeedbackDetail, feedbackId={}", feedbackId);
+        return lifeFeedbackService.getWebFeedbackDetail(feedbackId);
+    }
+
+    @ApiOperation(value = "中台-回复用户", httpMethod = "POST")
+    @PostMapping("/platform/reply")
+    public R<String> webReplyUser(@RequestBody LifeFeedbackReplyWebDto replyDto) {
+        log.info("LifeFeedbackController.webReplyUser, replyDto={}", replyDto);
+        return lifeFeedbackService.webReplyUser(replyDto);
+    }
+
+    @ApiOperation(value = "中台-更新处理状态", httpMethod = "POST")
+    @PostMapping("/platform/updateStatus")
+    public R<String> updateWebFeedbackStatus(@RequestBody LifeFeedbackStatusDto statusDto) {
+        log.info("LifeFeedbackController.updateWebFeedbackStatus, statusDto={}", statusDto);
+        return lifeFeedbackService.updateWebFeedbackStatus(statusDto);
+    }
 }
 

alien-store/src/main/java/shop/alien/store/service/LifeFeedbackService.java

@@ -4,8 +4,9 @@ import com.baomidou.mybatisplus.core.metadata.IPage;
 import com.baomidou.mybatisplus.extension.service.IService;
 import shop.alien.entity.result.R;
 import shop.alien.entity.store.LifeFeedback;
-import shop.alien.entity.store.dto.LifeFeedbackDto;
-import shop.alien.entity.store.dto.UserReplyDto;
+import shop.alien.entity.store.dto.*;
+import shop.alien.entity.store.vo.LifeFeedbackDetailVo;
+import shop.alien.entity.store.vo.LifeFeedbackListVo;
 import shop.alien.entity.store.vo.LifeFeedbackVo;
 
 /**
@@ -43,5 +44,35 @@ public interface LifeFeedbackService extends IService<LifeFeedback> {
      * @return 回复结果
      */
     R<String> userReply(UserReplyDto dto);
+
+    // ==================== 中台接口 ====================
+
+    /**
+     * 中台-查询意见反馈列表
+     * @param queryDto 查询条件
+     * @return 反馈列表
+     */
+    R<IPage<LifeFeedbackListVo>> getWebFeedbackList(LifeFeedbackQueryDto queryDto);
+
+    /**
+     * 中台-查询反馈详情
+     * @param feedbackId 反馈ID
+     * @return 反馈详情
+     */
+    R<LifeFeedbackDetailVo> getWebFeedbackDetail(Integer feedbackId);
+
+    /**
+     * 中台-回复用户
+     * @param replyDto 回复信息
+     * @return 回复结果
+     */
+    R<String> webReplyUser(LifeFeedbackReplyWebDto replyDto);
+
+    /**
+     * 中台-更新反馈处理状态
+     * @param statusDto 状态信息
+     * @return 更新结果
+     */
+    R<String> updateWebFeedbackStatus(LifeFeedbackStatusDto statusDto);
 }
 

alien-store/src/main/java/shop/alien/store/service/impl/LifeFeedbackServiceImpl.java

@@ -8,20 +8,19 @@ import lombok.extern.slf4j.Slf4j;
 import org.springframework.beans.BeanUtils;
 import org.springframework.stereotype.Service;
 import org.springframework.transaction.annotation.Transactional;
+import org.springframework.util.CollectionUtils;
 import shop.alien.entity.result.R;
 import shop.alien.entity.store.LifeFeedback;
 import shop.alien.entity.store.LifeFeedbackReply;
 import shop.alien.entity.store.LifeImg;
 import shop.alien.entity.store.LifeLog;
-import shop.alien.entity.store.dto.LifeFeedbackDto;
-import shop.alien.entity.store.dto.UserReplyDto;
-import shop.alien.entity.store.vo.LifeFeedbackVo;
+import shop.alien.entity.store.dto.*;
+import shop.alien.entity.store.vo.*;
 import shop.alien.mapper.LifeFeedbackMapper;
 import shop.alien.mapper.LifeLogMapper;
 import shop.alien.store.service.LifeFeedbackService;
 import shop.alien.store.service.LifeFeedbackReplyService;
 import shop.alien.store.service.LifeImgService;
-import org.springframework.util.CollectionUtils;
 
 import java.util.Date;
 import java.util.List;
@@ -78,12 +77,12 @@ public class LifeFeedbackServiceImpl extends ServiceImpl<LifeFeedbackMapper, Lif
             List<LifeImg> fileList = new ArrayList<>();
             // 收集所有视频的截图URL，避免重复保存为普通图片
             List<String> videoThumbnailUrls = new ArrayList<>();
-            
+
             if (!CollectionUtils.isEmpty(dto.getFileUrlList())) {
                 // 先处理视频，找到所有视频及其封面图
                 List<String> videoUrls = new ArrayList<>();
                 List<String> imageUrls = new ArrayList<>();
-                
+
                 // 分类：区分视频和图片
                 for (String fileUrl : dto.getFileUrlList()) {
                     if (isVideoUrl(fileUrl)) {
@@ -92,7 +91,7 @@ public class LifeFeedbackServiceImpl extends ServiceImpl<LifeFeedbackMapper, Lif
                         imageUrls.add(fileUrl);
                     }
                 }
-                
+
                 // 处理视频：自动匹配封面图
                 for (String videoUrl : videoUrls) {
                     LifeImg video = new LifeImg();
@@ -100,13 +99,13 @@ public class LifeFeedbackServiceImpl extends ServiceImpl<LifeFeedbackMapper, Lif
                     video.setImgUrl(videoUrl);
                     video.setFileType(2); // 2-视频
                     video.setUploadTime(new Date());
-                    
+
                     // 从fileUrlList中查找对应的封面图URL（通过文件名匹配）
                     // 视频URL格式: .../video/xxx123456.mp4
                     // 封面图URL格式: .../video/xxx123456.jpg 或 .../image/xxx123456.jpg
                     String videoFileName = videoUrl.substring(videoUrl.lastIndexOf('/') + 1);
                     String videoNameWithoutExt = videoFileName.substring(0, videoFileName.lastIndexOf('.'));
-                    
+
                     // 在图片列表中查找匹配的封面图
                     for (String imgUrl : imageUrls) {
                         String imgFileName = imgUrl.substring(imgUrl.lastIndexOf('/') + 1);
@@ -120,10 +119,10 @@ public class LifeFeedbackServiceImpl extends ServiceImpl<LifeFeedbackMapper, Lif
                             }
                         }
                     }
-                    
+
                     fileList.add(video);
                 }
-                
+
                 // 处理图片（排除已作为视频封面的URL）
                 for (String imgUrl : imageUrls) {
                     // 如果该URL已被用作视频封面，则跳过，不重复保存
@@ -137,7 +136,7 @@ public class LifeFeedbackServiceImpl extends ServiceImpl<LifeFeedbackMapper, Lif
                     }
                 }
             }
-            
+
             if (!fileList.isEmpty()) {
                 lifeImgService.batchSave(fileList);
             }
@@ -220,7 +219,7 @@ public class LifeFeedbackServiceImpl extends ServiceImpl<LifeFeedbackMapper, Lif
                                 isOriginalFeedback = false;
                             }
                         }
-                        
+
                         if (isOriginalFeedback) {
                             if (img.getFileType() == 1) {
                                 imgUrls.add(img.getImgUrl());
@@ -387,13 +386,13 @@ public class LifeFeedbackServiceImpl extends ServiceImpl<LifeFeedbackMapper, Lif
             return false;
         }
         String lowerUrl = url.toLowerCase();
-        return lowerUrl.endsWith(".mp4") || 
-               lowerUrl.endsWith(".avi") || 
-               lowerUrl.endsWith(".flv") || 
-               lowerUrl.endsWith(".mkv") || 
-               lowerUrl.endsWith(".rmvb") || 
-               lowerUrl.endsWith(".wmv") || 
-               lowerUrl.endsWith(".3gp") || 
+        return lowerUrl.endsWith(".mp4") ||
+               lowerUrl.endsWith(".avi") ||
+               lowerUrl.endsWith(".flv") ||
+               lowerUrl.endsWith(".mkv") ||
+               lowerUrl.endsWith(".rmvb") ||
+               lowerUrl.endsWith(".wmv") ||
+               lowerUrl.endsWith(".3gp") ||
                lowerUrl.endsWith(".mov");
     }
 
@@ -407,14 +406,152 @@ public class LifeFeedbackServiceImpl extends ServiceImpl<LifeFeedbackMapper, Lif
             return false;
         }
         String lowerUrl = url.toLowerCase();
-        return lowerUrl.endsWith(".jpg") || 
-               lowerUrl.endsWith(".jpeg") || 
-               lowerUrl.endsWith(".png") || 
-               lowerUrl.endsWith(".bmp") || 
-               lowerUrl.endsWith(".webp") || 
-               lowerUrl.endsWith(".gif") || 
+        return lowerUrl.endsWith(".jpg") ||
+               lowerUrl.endsWith(".jpeg") ||
+               lowerUrl.endsWith(".png") ||
+               lowerUrl.endsWith(".bmp") ||
+               lowerUrl.endsWith(".webp") ||
+               lowerUrl.endsWith(".gif") ||
                lowerUrl.endsWith(".svg");
     }
 
+
+    // ==================== 中台接口实现 ====================
+
+    @Override
+    public R<IPage<LifeFeedbackListVo>> getWebFeedbackList(LifeFeedbackQueryDto queryDto) {
+        try {
+            Page<LifeFeedbackListVo> pageParam = new Page<>(queryDto.getPage(), queryDto.getSize());
+            IPage<LifeFeedbackListVo> result = lifeFeedbackMapper.selectWebFeedbackList(
+                    pageParam,
+                    queryDto.getFeedbackType(),
+                    queryDto.getHandleStatus(),
+                    queryDto.getFeedbackSource(),
+                    queryDto.getFeedbackWay()
+            );
+            return R.data(result);
+        } catch (Exception e) {
+            log.error("中台-查询意见反馈列表失败", e);
+            return R.fail("查询失败:" + e.getMessage());
+        }
+    }
+
+    @Override
+    public R<LifeFeedbackDetailVo> getWebFeedbackDetail(Integer feedbackId) {
+        try {
+            if (feedbackId == null) {
+                return R.fail("反馈ID不能为空");
+            }
+
+            // 1. 查询反馈详情
+            LifeFeedbackDetailVo detail = lifeFeedbackMapper.selectWebFeedbackDetail(feedbackId);
+            if (detail == null) {
+                return R.fail("反馈记录不存在");
+            }
+
+            // 2. 查询附件列表（图片/视频）
+            List<FeedbackAttachmentVo> attachments = new ArrayList<>();
+            List<LifeImg> imgList = lifeImgService.getByFeedbackId(feedbackId);
+            if (!CollectionUtils.isEmpty(imgList)) {
+                for (LifeImg img : imgList) {
+                    FeedbackAttachmentVo attachment = new FeedbackAttachmentVo();
+                    attachment.setId(img.getId());
+                    attachment.setFileType(img.getFileType() != null ? img.getFileType() : 1);
+                    attachment.setFileUrl(img.getImgUrl());
+                    attachment.setThumbnailUrl(img.getThumbnailUrl());
+                    attachments.add(attachment);
+                }
+            }
+            detail.setAttachments(attachments);
+
+            return R.data(detail);
+        } catch (Exception e) {
+            log.error("中台-查询反馈详情失败", e);
+            return R.fail("查询失败:" + e.getMessage());
+        }
+    }
+
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public R<String> webReplyUser(LifeFeedbackReplyWebDto replyDto) {
+        try {
+            // 1. 参数校验
+            if (replyDto.getFeedbackId() == null) {
+                return R.fail("反馈ID不能为空");
+            }
+            if (replyDto.getContent() == null || replyDto.getContent().trim().isEmpty()) {
+                return R.fail("回复内容不能为空");
+            }
+
+            // 2. 查询原始反馈
+            LifeFeedback feedback = lifeFeedbackMapper.selectById(replyDto.getFeedbackId());
+            if (feedback == null) {
+                return R.fail("反馈记录不存在");
+            }
+
+            // 3. 记录回复日志（类型3-回复用户）
+            String logContent = replyDto.getContent();
+            if (replyDto.getUserReply() != null && !replyDto.getUserReply().trim().isEmpty()) {
+                logContent = replyDto.getContent() + "||用户回复:" + replyDto.getUserReply();
+            }
+            saveFeedbackLog(replyDto.getFeedbackId(), 3, logContent);
+
+            return R.success("回复成功");
+        } catch (Exception e) {
+            log.error("中台-回复用户失败", e);
+            return R.fail("回复失败:" + e.getMessage());
+        }
+    }
+
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public R<String> updateWebFeedbackStatus(LifeFeedbackStatusDto statusDto) {
+        try {
+            // 1. 参数校验
+            if (statusDto.getFeedbackId() == null) {
+                return R.fail("反馈ID不能为空");
+            }
+
+            // 2. 更新状态为已解决
+            LifeFeedback updateFeedback = new LifeFeedback();
+            updateFeedback.setId(statusDto.getFeedbackId());
+            updateFeedback.setHandleStatus(1); // 已解决
+            updateFeedback.setUpdateTime(new Date());
+
+            boolean result = this.updateById(updateFeedback);
+            if (!result) {
+                return R.fail("更新失败");
+            }
+
+            // 3. 记录日志（类型0-问题解决状态）
+            String logContent = "问题已解决";
+            saveFeedbackLog(statusDto.getFeedbackId(), 0, logContent);
+
+            return R.success("更新成功");
+        } catch (Exception e) {
+            log.error("中台-更新反馈状态失败", e);
+            return R.fail("更新失败:" + e.getMessage());
+        }
+    }
+
+    /**
+     * 保存反馈操作日志
+     * @param feedbackId 反馈ID
+     * @param type 操作类型：0-问题解决状态,1-分配跟踪人员,2-创建反馈工单,3-回复用户
+     * @param context 日志内容
+     */
+    private void saveFeedbackLog(Integer feedbackId, Integer type, String context) {
+        try {
+            LifeLog lifeLog = new LifeLog();
+            lifeLog.setFeedbackId(feedbackId);
+            lifeLog.setType(String.valueOf(type));
+            lifeLog.setContext(context);
+            lifeLog.setCreatedTime(new Date());
+            lifeLog.setDeleteFlag(0);
+            lifeLogMapper.insert(lifeLog);
+        } catch (Exception e) {
+            log.error("保存反馈日志失败", e);
+        }
+    }
 }