group_web_merchant/src/views/dynamicManagement/reviewAppeal.vue

<template>
  <div class="review-appeal-container">
    <!-- 顶部统计数据 -->
    <div class="statistics-section">
      <div class="statistics-cards">
        <div class="stat-card">
          <div class="stat-label">评价总数</div>
          <div class="stat-value">
            {{ total }}
          </div>
        </div>
        <div class="stat-card">
          <div class="stat-label">新增差评数</div>
          <div class="stat-value">
            {{ statistics.badTextReviews }}
          </div>
        </div>
        <div class="stat-card">
          <div class="stat-label">新增好评数</div>
          <div class="stat-value">
            {{ statistics.badImageReviews }}
          </div>
        </div>
        <div class="stat-card">
          <div class="stat-label">差评中评数</div>
          <div class="stat-value">
            {{ statistics.neutralReviews }}
          </div>
        </div>
        <div class="stat-card">
          <div class="stat-label">评论回复率</div>
          <div class="stat-value highlight">
            {{ statistics.abnormalRate }}
          </div>
        </div>
      </div>
    </div>

    <!-- 评价列表区域 -->
    <div class="review-list-section">
      <div class="section-header">
        <div class="section-title">
          评价列表 <el-button type="primary" style="float: right" @click="goToAppealHistory"> 申诉历史 </el-button>
        </div>
        <div class="time-filter">
          <span>评论时间：</span>
          <el-select v-model="timeFilter" placeholder="请选择" class="time-filter-select" @change="handleTimeFilterChange">
            <el-option label="全部" value="" />
            <el-option label="30天" value="30" />
          </el-select>
        </div>
        <el-tabs v-model="activeTab" @tab-click="handleTabClick">
          <el-tab-pane :label="`全部 (${tabCounts.all})`" name="0" />
          <el-tab-pane :label="`待回复差评 (${tabCounts.pending})`" name="pending" />
          <el-tab-pane :label="`差评 (${tabCounts.bad})`" name="3" />
          <el-tab-pane :label="`好评 (${tabCounts.good})`" name="1" />
          <el-tab-pane :label="`中评 (${tabCounts.neutral})`" name="2" />
        </el-tabs>
      </div>

      <!-- 评论卡片列表 -->
      <div v-if="reviewList.length > 0" class="review-cards">
        <div v-for="review in reviewList" :key="review.id" class="review-card">
          <div class="review-header">
            <div class="user-info">
              <el-avatar :src="review.userAvatar" :size="40">
                <el-icon><User /></el-icon>
              </el-avatar>
              <div class="user-details">
                <div class="user-name">
                  {{ review.isAnonymous == 1 || !review.userName ? "匿名用户" : review.userName }}
                </div>
                <el-rate v-model="review.score" disabled />
              </div>
            </div>
            <div class="review-time">
              {{ review.createdTime.replace(/-/g, "/") }}
            </div>
          </div>

          <div class="review-content">
            {{ review.commentContent }}
          </div>

          <div v-for="(itm, idx) in review.storeComment" :key="idx">
            <div class="sjhf">商家回复： {{ itm.commentContent }}</div>
          </div>

          <div v-if="review.images && review.images.length > 0" class="review-images">
            <el-image
              v-for="(img, index) in review.images"
              :key="index"
              :src="img"
              :preview-src-list="review.images"
              fit="cover"
              class="review-image"
            />
          </div>

          <div class="review-footer">
            <el-button type="warning" link v-if="review.appealStatus == 0"> 审核中 </el-button>
            <el-button
              type="danger"
              link
              v-if="review.appealStatus != 0"
              :disabled="review.appealFlag == 1 && review.appealStatus != 1 ? true : false"
              @click="delReviewAppeal(review)"
            >
              申诉删除
            </el-button>

            <el-button type="primary" link @click="openReplayDialog(review)" v-if="!hasStoreReply(review)"> 回复 </el-button>
          </div>
        </div>
      </div>

      <!-- 空状态 -->
      <el-empty v-else description="暂无评论数据" />

      <!-- 分页 -->
      <div v-if="total > 0" class="pagination-wrapper">
        <el-pagination
          v-model:current-page="pageNum"
          v-model:page-size="pageSize"
          :page-sizes="[10, 20, 30, 50]"
          :total="total"
          layout="total, sizes, prev, pager, next, jumper"
          background
          @size-change="handleSizeChange"
          @current-change="handleCurrentChange"
        />
      </div>
    </div>

    <!-- 申诉提交对话框 -->
    <el-dialog v-model="appealDialogVisible" title="申诉删除" width="600px" @close="closeAppealDialog">
      <el-form ref="appealFormRef" :model="appealFormData" :rules="appealFormRules" label-width="100px">
        <el-form-item label="申诉原因" prop="reason">
          <el-input
            v-model="appealFormData.reason"
            type="textarea"
            :rows="4"
            placeholder="请输入申诉原因"
            maxlength="300"
            show-word-limit
          />
        </el-form-item>

        <el-form-item label="申诉凭证" prop="images">
          <el-upload
            v-model:file-list="appealFormData.fileList"
            list-type="picture-card"
            :limit="6"
            :http-request="handleUpload"
            :on-preview="handlePreview"
            :on-remove="handleRemove"
            :on-success="handleUploadSuccess"
            accept="image/*"
          >
            <el-icon><Plus /></el-icon>
          </el-upload>
        </el-form-item>
      </el-form>

      <template #footer>
        <el-button @click="closeAppealDialog"> 取消 </el-button>
        <el-button type="primary" @click="submitAppeal"> 确定 </el-button>
      </template>
    </el-dialog>

    <!-- 回复对话框 -->
    <el-dialog v-model="replyDialogVisible" title="回复评价" width="600px" @close="closeReplyDialog">
      <el-form ref="replyFormRef" :model="replyFormData" :rules="replyFormRules" label-width="100px">
        <el-form-item label="回复内容" prop="content">
          <el-input
            v-model="replyFormData.content"
            type="textarea"
            :rows="6"
            placeholder="请输入回复内容"
            maxlength="500"
            show-word-limit
          />
        </el-form-item>
      </el-form>

      <template #footer>
        <el-button @click="closeReplyDialog"> 取消 </el-button>
        <el-button type="primary" @click="submitReply"> 提交回复 </el-button>
      </template>
    </el-dialog>
  </div>
</template>

<script setup lang="ts" name="reviewAppeal">
import { ref, reactive, onMounted } from "vue";
import { useRouter } from "vue-router";
import { ElMessage } from "element-plus";
import { User, Plus } from "@element-plus/icons-vue";
import type { FormInstance, FormRules, UploadUserFile } from "element-plus";
import { getList, addAppealNew, saveComment, uploadImg, getRatingCount } from "@/api/modules/newLoginApi";
import { localGet } from "@/utils";
import { useUserStore } from "@/stores/modules/user";

const router = useRouter();
const userStore = useUserStore();

// 店铺名称
const storeName = ref("重庆老火锅");

// 统计数据
const statistics = reactive({
  totalReviews: 0,
  badTextReviews: 0,
  badImageReviews: 0,
  neutralReviews: 0,
  abnormalRate: "0%"
});

// 标签页计数
const tabCounts = reactive({
  all: 22,
  pending: 2,
  bad: 5,
  good: 10,
  neutral: 7
});

// 当前激活的标签
const activeTab = ref("0");

// 评论时间筛选
const timeFilter = ref("");

// 评论列表
const reviewList = ref<any[]>([]);

// 分页参数
const pageNum = ref(1);
const pageSize = ref(10);
const total = ref(0);

// 申诉提交对话框
const appealDialogVisible = ref(false);
const appealFormRef = ref<FormInstance>();
const currentReviewId = ref("");

const appealFormData = reactive({
  reason: "",
  images: [] as string[],
  files: [] as File[], // 保存原始的 File 对象
  fileList: [] as UploadUserFile[]
});
const hasStoreReply = (review: any) => {
  console.log(review);
  return review.storeComment && review.storeComment.length > 0;
};
const appealFormRules = reactive<FormRules>({
  reason: [{ required: true, message: "请输入申诉原因", trigger: "blur" }],
  images: [{ required: true, message: "请上传申诉凭证", trigger: "blur" }]
});

// 回复对话框
const replyDialogVisible = ref(false);
const replyFormRef = ref<FormInstance>();
const currentReplyReview = ref<any>(null);

const replyFormData = reactive({
  content: ""
});

const replyFormRules = reactive<FormRules>({
  content: [{ required: true, message: "请输入回复内容", trigger: "blur" }]
});

// 标签页切换
const handleTabClick = (tab: any) => {
  // 获取点击的标签页的 name 值
  const tabName = tab.paneName || tab.props?.name || activeTab.value;
  loadReviewList(tabName, true);
};

// 跳转到申诉历史
const goToAppealHistory = () => {
  router.push("/dynamicManagement/reviewAppealHistory");
};

// 评论时间筛选变化
const handleTimeFilterChange = () => {
  loadReviewList(activeTab.value, true);
};

// 加载统计数据（只在初始化时调用一次）
const loadStatistics = async () => {
  try {
    // 从 getRatingCount 获取各评论等级数量
    const ratingCountRes = await getRatingCount({ businessId: localGet("createdId"), businessType: 1 });
    const ratingCount = Number(ratingCountRes?.code) === 200 ? ratingCountRes.data : null;
    // 从 getRatingCount 返回的 data 取值（totalCount / goodCount / midCount / badCount / pending）
    const rc = ratingCount as Record<string, number | undefined> | null;
    tabCounts.all = rc?.totalCount ?? 0;
    tabCounts.good = rc?.goodCount ?? 0;
    tabCounts.neutral = rc?.midCount ?? 0;
    tabCounts.bad = rc?.badCount ?? 0;
    tabCounts.pending = rc?.pending ?? 0;

    // 更新统计数据
    statistics.totalReviews = tabCounts.all;
    statistics.badTextReviews = tabCounts.bad; // 新增差评数
    statistics.badImageReviews = tabCounts.good; // 新增好评数
    statistics.neutralReviews = tabCounts.neutral; // 中评数

    // 计算评论回复率 = (已回复评论数 ÷ 总评论数) × 100%
    const totalCount = tabCounts.all;
    const repliedCount = totalCount - tabCounts.pending; // 已回复 = 总数 - 未回复
    if (totalCount > 0) {
      const rate = (repliedCount / totalCount) * 100;
      statistics.abnormalRate = rate.toFixed(2) + "%";
    } else {
      statistics.abnormalRate = "0%";
    }
  } catch (error) {
    console.error("获取统计数据失败", error);
  }
};

// 加载评论列表
const loadReviewList = async (commentLevel?: string | number, resetPage = false) => {
  try {
    // 如果需要重置页码
    if (resetPage) {
      pageNum.value = 1;
    }

    // 如果没有传入参数，使用当前激活的标签页
    const level = commentLevel !== undefined ? commentLevel : activeTab.value;

    // 判断是否是待回复差评
    const isPending = level === "pending";

    // 构建请求参数
    const params: Record<string, any> = {
      pageNum: pageNum.value,
      pageSize: pageSize.value,
      businessType: 1, // 1-店铺评价
      businessId: localGet("createdId"),
      userId: userStore.userInfo?.userId || userStore.userInfo?.id || ""
    };

    // 评分筛选：0-全部 1-好评(≥4.5) 2-中评(3.0-4.0) 3-差评(0.5-2.5)
    const levelNum = isPending ? 3 : Number(level);
    if (levelNum !== 0) {
      params.searchScore = levelNum;
    }

    if (timeFilter.value) {
      params.days = timeFilter.value;
    }

    // 待回复差评：回复状态 2-未回复
    if (isPending) {
      params.replyStatus = 2;
    }

    const res: any = await getList(params);

    if (res.code === 200) {
      reviewList.value = res.data.records || [];
      total.value = res.data.total || 0;
    } else {
      reviewList.value = [];
      total.value = 0;
      ElMessage.error(res.msg || "获取评论列表失败");
    }
  } catch (error: any) {
    console.error("获取评论列表失败", error);
    reviewList.value = [];
    total.value = 0;
    ElMessage.error(error?.msg || "获取评论列表失败");
  }
};

// 分页大小变化
const handleSizeChange = (val: number) => {
  pageSize.value = val;
  pageNum.value = 1;
  loadReviewList();
};

// 页码变化
const handleCurrentChange = (val: number) => {
  pageNum.value = val;
  loadReviewList();
};

// 申诉删除
const delReviewAppeal = (review: any) => {
  currentReviewId.value = review.id;
  appealDialogVisible.value = true;
};
//回复评论
// 打开回复对话框
const openReplayDialog = (review: any) => {
  console.log("打开回复对话框:", review);
  currentReplyReview.value = review;
  replyDialogVisible.value = true;
};

// 关闭回复对话框
const closeReplyDialog = () => {
  replyDialogVisible.value = false;
  replyFormRef.value?.resetFields();
  Object.assign(replyFormData, {
    content: ""
  });
  currentReplyReview.value = null;
};

// 提交回复
const submitReply = async () => {
  if (!replyFormRef.value) return;

  await replyFormRef.value.validate(async (valid: boolean) => {
    if (valid) {
      try {
        // 获取当前用户的手机号，并在前面拼接 "store_"
        const phone = userStore.userInfo?.phone || "";
        const phoneId = phone.startsWith("store_") ? phone : `store_${phone}`;

        // 调用 saveComment 接口
        const params = {
          businessId: currentReplyReview.value.id, // 评论ID
          businessType: "1", // 业务类型：1表示订单评价的回复
          userId: userStore.userInfo?.userId || userStore.userInfo?.id || "",
          storeId: userStore.userInfo?.storeId || localGet("createdId") || "",
          commentContent: replyFormData.content, // 回复内容
          phoneId: phoneId, // 店铺phoneId
          replyId: currentReplyReview.value.id // 被回复的评论ID
        };

        console.log("提交回复参数:", params);

        const res: any = await saveComment(params);

        if (res.code === 200) {
          ElMessage.success("回复提交成功");
          closeReplyDialog();
          loadReviewList();
        } else {
          ElMessage.error(res.message || "回复提交失败");
        }
      } catch (error) {
        console.error("回复提交失败:", error);
        ElMessage.error("回复提交失败");
      }
    }
  });
};

// 关闭申诉对话框
const closeAppealDialog = () => {
  appealDialogVisible.value = false;
  appealFormRef.value?.resetFields();
  Object.assign(appealFormData, {
    reason: "",
    images: [],
    files: [],
    fileList: []
  });
};

// 提交申诉
const submitAppeal = async () => {
  if (!appealFormRef.value) return;

  await appealFormRef.value.validate(async (valid: boolean) => {
    if (valid) {
      try {
        // 使用 FormData 发送图片
        const formData = new FormData();
        formData.append("appealReason", appealFormData.reason);
        formData.append("storeId", localGet("geeker-user").userInfo.storeId);
        formData.append("commentId", currentReviewId.value);

        // 添加图片文件，使用 file_0, file_1, file_2 等格式
        appealFormData.files.forEach((file, index) => {
          formData.append(`file_${index}`, file);
        });

        const res: any = await addAppealNew(formData);
        if (res.code === 200) {
          ElMessage.success("申诉提交成功");
          // 更新评价的申诉状态，使按钮置灰
          const review = reviewList.value.find((r: any) => r.id === currentReviewId.value);
          if (review) {
            review.isAppealed = true;
          }
        }

        closeAppealDialog();
      } catch (error) {
        ElMessage.error("申诉提交失败");
      }
    }
  });
};

// 图片预览
const handlePreview = (file: UploadUserFile) => {
  console.log("preview", file);
};

// 移除图片
const handleRemove = (file: UploadUserFile, fileList: UploadUserFile[]) => {
  console.log("remove", file);
  // 找到对应的索引并删除
  const index = appealFormData.fileList.findIndex(f => f.uid === file.uid);
  if (index !== -1) {
    appealFormData.images.splice(index, 1);
    appealFormData.files.splice(index, 1);
  }
  appealFormData.fileList = fileList;
};

// 自定义上传方法
const handleUpload = async (options: any) => {
  const { file, onSuccess, onError } = options;

  try {
    // 保存原始的 File 对象用于提交时上传
    appealFormData.files.push(file);

    // 创建本地预览URL
    const previewUrl = URL.createObjectURL(file);
    onSuccess({ url: previewUrl });

    // 将预览URL添加到images数组
    appealFormData.images.push(previewUrl);
    console.log("图片已添加:", file.name);
  } catch (error: any) {
    onError(error);
    ElMessage.error(error?.msg || "添加图片失败");
  }
};

// 上传成功回调
const handleUploadSuccess = (response: any, file: any) => {
  console.log("上传成功回调:", response, file);
};

// 初始化
onMounted(() => {
  loadStatistics(); // 加载统计数据
  loadReviewList(); // 加载评论列表
});
</script>

<style lang="scss" scoped>
.review-appeal-container {
  min-height: calc(100vh - 120px);
  background: #f5f7fa;

  // 统计数据区域
  .statistics-section {
    padding: 20px;
    margin-bottom: 20px;
    background: #ffffff;
    border-radius: 8px;
    .statistics-cards {
      display: flex;
      gap: 20px;
      margin-bottom: 16px;
      .stat-card {
        flex: 1;
        padding: 16px;
        text-align: center;
        background: #f5f7fa;
        border-radius: 4px;
        .stat-label {
          margin-bottom: 8px;
          font-size: 14px;
          color: #909399;
        }
        .stat-value {
          font-size: 24px;
          font-weight: 600;
          color: #303133;
          &.highlight {
            color: #f56c6c;
          }
        }
      }
    }
  }

  // 评价列表区域
  .review-list-section {
    padding: 20px;
    background: #ffffff;
    border-radius: 8px;
    .section-header {
      margin-bottom: 20px;
      .section-title {
        margin-bottom: 16px;
        font-size: 16px;
        font-weight: 600;
        color: #303133;
      }
      .time-filter {
        margin-bottom: 10px;
        font-size: 14px;
        .time-filter-select {
          width: 120px;
        }
      }
    }

    // 评论卡片
    .review-cards {
      display: flex;
      flex-direction: column;
      gap: 16px;
      .review-card {
        padding: 16px;
        border: 1px solid #e4e7ed;
        border-radius: 8px;
        .review-header {
          display: flex;
          justify-content: space-between;
          margin-bottom: 12px;
          .user-info {
            display: flex;
            gap: 12px;
            align-items: center;
            .user-details {
              .user-name {
                margin-bottom: 4px;
                font-size: 14px;
                font-weight: 600;
                color: #303133;
              }
            }
          }
          .review-time {
            font-size: 13px;
            color: #909399;
          }
        }
        .review-content {
          margin-bottom: 12px;
          font-size: 14px;
          line-height: 1.6;
          color: #606266;
        }
        .sjhf {
          padding-bottom: 10px;
          font-size: 14px;
          color: #606266;
        }
        .review-images {
          display: flex;
          gap: 8px;
          margin-bottom: 12px;
          .review-image {
            width: 80px;
            height: 80px;
            border-radius: 4px;
          }
        }
        .review-footer {
          display: flex;
          gap: 16px;
          padding-top: 12px;
          border-top: 1px solid #e4e7ed;
        }
      }
    }

    // 分页
    .pagination-wrapper {
      display: flex;
      justify-content: flex-end;
      padding-top: 20px;
      margin-top: 20px;
      border-top: 1px solid #e4e7ed;
    }
  }
}
</style>